Warranty, Return & Refund Policy
This Warranty, Return & Refund Policy of NJ Storage Containers sets forth the process for ordering and purchasing goods through https://njstoragecontainers.us/. We describe how we handle returns, refunds, cancellations, delivery issues, product condition, and warranty claims.
30-Day Return Policy
Our store has a 30-day return policy. You have the right to return a product within 30 days of delivery of your order. Only those goods that remain in their initial condition will be considered eligible for return. They should not be tampered with, overloaded, moved, used, changed, or damaged after arrival.
In case of return, please note that it needs to be approved by NJ Storage Containers before sending or picking up any item. Proof of the order (an invoice or order confirmation) is necessary for a return.
Procedure of Starting a Return
In order to initiate a return, you should write us an e-mail to info@njstoragecontainers.us or call (302) 437-9825. In addition, specify your name, order number, product ordered, delivery address, problem with your product, and possibly a picture or video of it.
Upon evaluating your request, we will let you know whether it has been approved or not and inform you of the next steps to take.
Damages and Delivery Issues
When you receive your order, make sure that you have the product that was ordered. Check its quality, and inform us about any damages, problems with the good or delivery. Provide us with a photograph or video file of the good. If a product is modified, overloaded, used, or damaged after delivery, it could be difficult to make a return, get compensation, or make a warranty claim.
Non-Returnable Items
There are certain items that are non-returnable. They include custom-made or modified goods, special order products, damaged products, modified products, products that have been moved, used, or relocated.
Used or refurbished containers or trailers may be slightly damaged. Therefore, minor cosmetic wear (including dents, scratches, paint variation, and others) may not be considered defects since the product was advertised accordingly.
Shipping and Return Fees
For delivery, a fixed shipping charge of $350 will apply, unless stated otherwise on the product description page, check-out page, invoice or order confirmation page. Once your order has been processed, prepared for shipping, dispatched, or even delivered, shipping charges cannot always be refunded anymore.
If you are returning a purchase, you might end up paying for return shipping and picking up the goods. You might be asked to pay the return or pick-up cost, along with possible storage charges.
Restocking Fee
Returns are charged a restocking fee of 10%. It is imposed in order to cover product inspection, handling, administration, as well as processing, packaging, and restocking costs. A 10% restocking fee will be subtracted from the approved refund sum. In some cases, shipping and picking-up charges, storage charges, or handling fees may also be deducted.
Refunds
When you have initiated the return process and your request has been evaluated, you will be notified whether the return has been approved or not. In case of a positive response, you will be refunded via the same payment method as was initially used within 10 business days. The sum you will receive will be reduced by the 10% restocking fee, shipping cost, return or pick-up charge, as well as handling or storage fees where appropriate.
It could take extra time for the bank, card issuer or another payment provider to process the return.
Cancellation of Orders
When an order is needed to be cancelled, contact us immediately. Only orders that haven’t been processed, prepared, or shipped might be eligible for cancellation.
Orders which have already been shipped, customized, or delivered might not be fully cancelled, and the customers will be informed about the possible fees.
Contact Us
Questions regarding our Return & Refund Policy may be sent to:
Email: info@njstoragecontainers.us
Phone: +1 (302) 437-9825
Warranty
Warranty Coverage Period
Depends on the product type and product condition stated at the moment of sale. New ISO Shipping Containers have warranty of 10 years from the date of purchase. The warranty includes the leakproof guarantee. Used Cargo Worthy ISO Shipping Containers have warranty of 5 years from the date of purchase. The warranty includes the leakproof guarantee.
All products repaired or replaced by us get the remaining warranty period or 5 years from the date of repair/replacement whichever is longer.
Leakproof Guarantee
Leakproof guarantee implies that the eligible ISO shipping containers are warranted against qualified leaks within the relevant warranty period.
In case when a covered container becomes leaking and it qualifies according to our Warranty Policy, we will look into your claim and consider the most reasonable action. It may include repair, replacement, partial reimbursement, full refund or some other kind of compensation.
What the Warranty May Cover
It covers the defects in materials, manufacture and/or condition which don’t coincide with the product description stated at the moment of the sale.
Defects like the leaks not mentioned at the moment of purchase, discrepancy between the product condition mentioned and delivered product as well as malfunctions associated with doors which were not caused by the incorrect placement and poor ground condition may be also covered according to this warranty policy.
All claims made are evaluated individually and may be accompanied with proofs like photographs, videos and others.
What the Limited Warranty Does Not Cover
Our warranty doesn’t cover damages and defects arising due to wear and tear, cosmetic issues (dents, scratches, variations, etc.), customer dissatisfaction regarding color or appearance.
Moreover, it doesn’t cover products that have been modified, altered, overloaded, improperly used, or moved. The same applies to any damage caused after delivery, towing, loading, improper storage, improper placement, impact, improper repair, weather issues, fires, floods, damage caused during transportation, and others.
Also, our warranty doesn’t cover any damage to property that happened inside the container or trailer.
Warranty Claiming Procedure
Contact us immediately to start the procedure of claiming a warranty. Send us an e-mail to info@njstoragecontainers.us or contact us by phone (302) 437-9825. Tell us your order number, name of the buyer, location of the product, a clear description of the problem, and photographs or videos of the issue.
Please note that products that have been modified, altered, or returned will be not covered under the warranty.
Customer Responsibilities
Customer responsibility is to place the product on safe, level and suitable surface. Bad placement can influence negatively on door operation, leak performance and other factors. Customer responsibility is also related to safe use of the product and taking necessary measures to protect the product from damage after delivery. Customer should never cut, drill, weld, modify, relocate or repair the container without our written authorization if he wishes his warranty to stay intact.
Warranty Solution
In case a customer is eligible for a warranty, we have several options for resolving your problem. First of all, we may repair or replace the product. Another option is to refund a part of the money or issue the total refund to you.
Depending on the problem and the product, we will decide on the most appropriate way.
Important Notes
Warranty coverage can be applied only to eligible products ordered directly from us with our written confirmation. Proofs of purchase are mandatory for all warranty claims. Warranty coverage cannot be transferred unless stated otherwise in writing.
This Warranty Policy doesn’t replace the Shipping Policy, Return & Refund Policy, Privacy Policy, Website Terms of Service or any other policy on our website. Be sure to read carefully all policies on our website before ordering.