Frequently Asked Questions
At NJ STORAGE CONTAINERS LLC, we want customers to have clear and accurate information before placing an order. Below you will find answers about our business, products, ordering process, shipping, delivery, returns, warranty, and customer support.
General Questions
What is your legal business name?
Our legal business name is NJ STORAGE CONTAINERS LLC.
What is your business registration number?
Our business registration number is 7819250.
Where is your business located?
Our business address is: 1209 Mountain Road Pl NE, Ste R
Albuquerque, NM 87110
United States
What products do you sell?
We sell storage containers, open car haulers, flat bed/deckover trailers, enclosed cargo trailers, enclosed car trailers, and related products when available.
Do you sell and deliver across the United States?
Yes. NJ STORAGE CONTAINERS LLC is a U.S.-based e-commerce business. We deliver eligible products to customers across the United States, depending on product availability, delivery location, and site accessibility.
How can I contact you?
You can contact us by the contact us form or email.
Email: info@njstoragecontainers.us
Ordering & Payment
Can I place an order online?
Yes. Customers can browse available products, add items to the cart, and place an order through our secure online checkout process.
Are taxes included in the product price?
Product prices shown on our website are intended to include applicable taxes unless a product page, checkout page, invoice, or written order confirmation states otherwise. Shipping fees or other applicable charges may be shown separately.
When will my order be processed?
Most orders require 1–3 business days for processing after the order is confirmed and payment is approved. During this time, we may review product availability, payment status, order details, delivery information, and site requirements.s
Shipping & Delivery
How much does shipping cost?
We charge a flat $350 shipping fee unless a different shipping cost is clearly stated on the product page, checkout page, invoice, or written order confirmation.
How long does delivery take?
After order processing is complete, delivery usually takes 4–7 business days. Delivery times may vary based on product availability, delivery address, carrier schedule, weather, road conditions, and whether the delivery site is accessible and prepared.
Do you provide tracking information?
For large items such as storage containers and trailers, standard package tracking may not always be available. After your order is processed and delivery is scheduled, we may provide delivery updates by email, phone call, or text message.
What should I prepare before delivery?
Before delivery, please make sure the delivery location is accessible, level, stable, safe, and clear of vehicles, debris, low wires, trees, soft ground, tight turns, or other obstacles.
Customers are also responsible for any permits, HOA approval, landlord approval, property owner approval, or local authorization required for product placement.
What happens if delivery cannot be completed?
If delivery cannot be completed because the site is not ready, inaccessible, unsafe, blocked, restricted, or incorrect delivery information was provided, additional charges may apply. These charges may include re-delivery fees, waiting time, storage fees, or cancellation-related costs.
Product Questions
What condition are your products in?
Product condition depends on the specific listing. Items may be new, used, refurbished, or another condition clearly shown on the product page.
Used and refurbished items may show normal cosmetic wear, including dents, scratches, paint variation, surface rust, patches, or signs of previous use.
Will I receive the exact item shown in the product photo?
Product photos may be representative and may not always show the exact unit delivered unless the product page, invoice, or written order confirmation clearly states that the exact pictured item will be provided.
Can I choose the color of my container or trailer?
Color availability depends on current inventory. If color is important to you, please contact us before placing your order to confirm availability.
Are used containers wind and watertight?
Many used containers are designed for secure storage and may be wind and watertight, depending on the product listing. Please review the full product description carefully before placing an order.
Returns, Refunds & Warranty
What is your return policy?
We offer a 30-day return policy. Customers have 30 days from the date they receive the item to request a return. To qualify for a return, the item must be in the same condition it was received. It must not be damaged, modified, misused, overloaded, relocated, or altered after delivery.
How do I request a return?
To request a return, please contact us at info@njstoragecontainers.us or call +1 (302) 437-9825.
Please include your name, order number, product purchased, delivery address, reason for return, and photos or videos if there is an issue with the product.
Returns must be approved before any product is returned.
Is the $350 shipping fee refundable?
The $350 shipping fee may be non-refundable once an order has been processed, dispatched, or delivered. Approved returns may also be subject to return shipping costs, pickup costs, handling fees, storage fees, or restocking fees depending on the product, location, and order status.
Do you offer a warranty?
We sure do! NJ STORAGE CONTAINERS LLC guarantees ISO shipping containers.
Warranty terms on new ISO shipping containers – 10 years starting from the date of purchase with a leakproof guarantee.
Warranty terms on used Cargo Worthy ISO shipping containers – 5 years starting from the date of purchase with a leakproof guarantee.
So, what is meant by the "leakproof guarantee"?
Leakproof guarantee refers to ISO shipping containers that are covered against any potential leaks throughout the applicable warranty period unless it was provoked by misuse, damage after delivery, unauthorized repair, bad placement or relocation, etc.
What is the warranty period for new containers?
Warranty on new ISO shipping containers starts from the date of purchase and lasts for 10 years. The leakproof guarantee is included.
And what is the warranty period for used Cargo Worthy ISO shipping containers?
ISO shipping containers that are used but still qualified as Cargo Worthy are covered for 5 years starting from the date of purchase. A leakproof guarantee is included.
How long is the warranty for a repaired/replaced part/unit?
Any units/ parts that are repaired or replaced will remain under warranty either for the remaining part of the initial period of the warranty or for five (5) years from the date of the repair/replacement, whichever is longer.
How can one apply for warranty service?
If you wish to apply for warranty service, contact our support team via info@njstoragecontainers.us